Gordon Alphonso

Retail business and Administrative specialist

A highly motivated and versatile professional with over 14 years of experience across administration, retail management, sales, content creation, and customer service. Currently working as a Team Leader for the Bedrooms Department at IKEA Kuwait, the highest revenue-generating section of the store, where I manage the largest team and have also performed as Acting Shopkeeper. I have led multiple store-wide implementations, coached team members to take on broader responsibilities, and consistently delivered results through structured planning, performance tracking, and effective resource management. My diverse background, analytical approach, technical skills, and creative mindset make me a dynamic problem-solver and team leader with a strong passion for growth and excellence.

EXPERIENCE

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Sales Team Leader

@IKEA - Al Homaizi Ltd

2020 - Present

Currently overseeing the bedroom sales department, managing teams to achieve key performance indicators (KPIs) while effectively handling inventory management. Tracking, monitoring, and analyzing sales data to establish performance goals. I ensure the daily operations of the sales department run efficiently within the bedroom furniture sector.

Sr. Catalog Associate

@Amazon.in

2012 - 2014

Responsible for content management on the website and supporting category management through data collection and reporting.

Project Administrator

@SSH Design

2016 - 2020

Managed and organized document flow while supporting SharePoint site administration by creating an online repository to enhance document accessibility. Create and manage dashboard to track live performance for multiple projects and overlooking the smooth collaboration of various departments within the project